3 Tips for Fostering Connections to Your Target Audience Using Data

So you want to connect more effectively with your target audience? Great! 

And to do so you want to create more content? Wonderful! 

But is that goal supported by data? 

Content marketing is a tough game; ever-evolving, it requires marketers to always be one step ahead in order to foster a strong connection with their target audiences.

What do you know about your prospects and your customers that will guide your content strategy? To decide what value you bring to your messaging, you must first understand who your audience members are and what they value.


Here are some ways you can rely on data to foster that connection through content: 

1. Social media insights: 

At the very least, you have a Twitter page, a Facebook page and a LinkedIn page, right? Each of those platforms offer analytics and insights on the demographics of your audience, what types of content your followers interacted with the most and how many impressions and clicks your content earned, among other things. Put these built-in analytics to good use to help you determine such things as what messaging your followers most enjoy, what time they are most likely to interact with it and what types of content earn you the most new followers. 

2. Client personas: 

When we want to better understand our audience, we naturally think of its members in terms of demographics. Age, zip code, income and net worth are common data points that advisors should consider when planning content. But a client persona goes beyond demographics; it includes the concerns, needs, values, challenges, frustrations and content consumption pattern, among other things. By determining the personas of your clients (and your prospects!), you can strategically develop content that will earn their attention. 

3. Brand reputation and loyalty: 

Every brand strives to earn advocates, especially those who are active on social media. Those advocates build brands' reputations; those who actively share complaints devastate them. Today's marketers not only have access to data from both sides of the fence but they also have the ability to use it in their favor and to track it. Use such comments in your favor by interacting with the good, the bad and the ugly. For instance:

A. Retweet, thank and interact with those who share a positive word about you

B. Resolve problems for those who share a negative word (in a timely and personalized manner of course)

C. Go the extra mile (or miles when the case calls for it) to not only resolve problems brought to your attention but also to retain the client who shared the experience

Social media monitoring and analytics tools can help you keep track of online comments and reviews as can dedicating time each day toward social media interaction. In the world of brand building, timeliness and consistency in communication are key. 

Have something to add to this list? Tell us below or tweet us!

@rme360

             By: Susan Gail Taylor, Social Media Manager and Copywriter at RME360

Make the Multi-Channel Approach Work in 2015

Yearly mail volume sent in 2007: 212 billion

Yearly mail volume sent in 2013: 158 billion

Weekly average of business and marketing emails read by consumers in 2007: 304

Daily business and marketing emails sent in 2013: 100 billion

While email and all things digital remain powerhouses in marketing, direct mail is also an effective medium when it’s part of a multi-channel approach. The numbers above clearly reflect a downturn in print mail pieces, but they also speak to a key direct mail strategy: the use of effective targeted marketing. What does this mean? The age of big data stepped in. For marketers, that meant targeting their messaging to more than mere demographics. For consumers, that meant fewer pieces to sort through and a greater likelihood that targeted pieces received were considered.

In 2015, the intersection of effective targeted marketing and integrated print and digital messaging can optimize consumer engagement with your brand. Here are a few tips to help you plan your marketing and make a multi-channel approach work for your brand:

Personalize your campaigns.

Data selects such as age, ethnicity, gender and zip code are the fundamental bits of information needed to begin any direct mail campaign, but big data is about more multifaceted information. Who are your prospects? What do they like? What are their buying patterns? What are their lifestyles like? This level of data will help you better target your ideal audience.

When you can more strategically target your ideal prospects, you can more effectively personalize your marketing. When your ideal prospects receive personalized marketing, they are more likely to respond to your offer. MindFireInc®, a direct mail tracking software company, studied 650 multi-channel marketing campaigns and found that personalized campaigns consistently and overwhelmingly beat out static campaigns in generating a high response rate from recipients. 

Tell your story.

Brand advocates are the most powerful force in marketing. Do you have customers who can attest to your brand’s way of doing business? To your brand’s products and service? Using their testimonials on your direct mail pieces can not only tell your story but can also build your credibility.

What other stories are meaningful to understanding your brand? Think about marketing pieces you connect with: what types of stories do they tell? Solidify your relationships with your target prospects by evoking emotional responses; sharing your brand’s stream of stories that create its overarching narrative is crucial when earning connections with your prospects.

Mix your marketing.

Print marketing has more than earned its place at the table, and so has digital. 2015 will see this integration pushed further, making both mediums work for your brand. Use your social media footprint on your print pieces to encourage your prospects’ engagement with your brand. Conversations on these platforms build brand awareness as well as brand advocates. Also, track responses with personalized URLs (PURLs). This gives your prospects a way to respond online and gives them a more unique experience with your digital identity than merely sending them to your company website. 

By: Susan Gail Taylor, Social Media Manager and Copywriter at RME360