Jorge's Thoughts: 6 Tips to Becoming a Trusted Local Expert

Hyper-local marketing demands that you use a more integrated approach to impress upon your ideal prospects that you are the trusted, go-to local expert. 

It’s important for your company to have a plan that continually places your products and services at the forefront of your local market using a variety of channels that will provide you with several opportunities to deliver a compelling message, your benefits and your value proposition. The company that creates that top of mind awareness with consumers is the one that wins their business in the end. 

Here are a few ways to do just that: 

1: Know your ideal target client.

Believe it or not, this is actually a challenge for many financial advisors. There’s a difference between what you want in a potential client and the clients that actually drive your revenue. To accomplish this, conduct an audit of your last 20 new clients. This audit could include the following data points:

• Source: Where did this client come from? (e.g. referral, seminar, etc.)
• Address: This will indicate if there’s a cluster of clients in a specific area in your geographic market.
• Age: This will indicate a key demographic for future prospecting.
• Admitted assets: How much money do they have to invest?
• Assets secured: How much of the available assets are you able to use for their financial plan?
• Services provided: Retirement income, estate planning, etc.
• Products sold: Mutual funds, life insurance, long-term care, etc.
• Date of first contact: When did you first hear from this client?
• Date of closed sale: When did you receive payment/s for products and services delivered? Knowing the number of weeks from first contact to close will give you a clear idea on how frequently you need to prospect.

2: Know your competition.

Though you would like for your customers to overlook your competition, it’s crucial for advisors to be well-versed in who your competition is, what they offer, what makes them stand out and why prospects respond to them. This information can help you make important marketing decisions as well as help you hone in on what the competition offers and how they differentiate themselves. 

3: Understand your prospects’ needs.

Selling a product or service to prospects begins with assessing their needs and understanding how you can help. This is more than knowing who your clients are as advised in step one; this is more about identifying with your prospects’ short-term and long-term concerns so that you can exceed their expectations, thereby building your brand and outshining your competition. 

4: Use the proven social dinner event approach, not the outdated lectures, workshops and lunch seminars.

It is an incontestable fact that dinner/evening seminars at better restaurants - when compared to all other forms of advertising and if done correctly - generate the most consistent flow of qualified and motivated prospects and the best ROI. In fact, a recent survey of top dinner seminar producers shows an average ROI of more than 300%.  If you think that sounds too good to be true, do the math. If you invest $10,000 in a seminar marketing campaign that generates 40 buying units and you close only 10% of those prospects (assuming an average commission of just $7,500), you’ll have an ROI of 300%.

5: Use local magazines and publications. 

 Simply getting your business’ name mentioned in a local magazine is not meaningful enough to generate buzz or connect with your local market. Local magazine advertising offers many benefits that make investment on your part worthwhile. According to Forbes, many businesses rely upon online advertising, so “the decline of print publication can actually be used as a marketing advantage. The publications are less crowded, allowing more room for your ad to shine, and possibly even cheaper prices for that ad space.” 

6. Establish an online voice with social media.

Social media is a great way to grow your brand, attract prospects and create a digital voice, but tackling your social media presence by creating accounts that you randomly use will do more harm than good. Create a calendar to schedule your postings.  If you already have a social media presence, ask a marketing professional to conduct an audit on your profiles and identify areas that need improvement. If you don’t have a strong social media presence, ask a marketing professional skilled in digital strategies to develop strategies and content and to post on your behalf if needed.  Ask her/him to collaborate with you on marketing goals and to compare your social media presence with your competitors’. Also, follow these best practices:

• Remain current with topics of interest. 
• Stay relevant and consistent…deliver a solid message with benefits.   
• Be engaging by offering value. 
• Monitor and respond to online conversations.  

Tweet me and let's chat about hyper-local marketing:

 @JorgeVillarRME

By: Jorge Villar, President and Founder 

#hyperlocaldata

Jorge's Thoughts: 10 FAQs Can Earn You Brand Advocates

Seminars - or social dinner events - are viable and powerful avenues to convert qualified prospects to satisfied clients. But these conversions don't happen during the event; the event is only the beginning of earning them. It's also the beginning of creating brand advocates. 

Advocates are loyal: they repeat business with you, they choose you over your competition and they promote your brand in both the digital and non-digital world to their friends, family and colleagues. They are valuable to your overall marketing strategy, and your seminar can serve as the first step in earning them. One way to begin creating advocates is to establish yourself as an expert who understands your prospects needs and provides a level of comfort when speaking about them. 

Picture this: you're wrapping up your seminar where you've just spent 45 minutes discussing Social Security and strategies for your retirement income. You look out into a sea of worried faces and ask if there are any questions. One or two hands may go up reluctantly if you're lucky, but more likely no hands will go up. Can you blame them? Would you be willing to possibly embarrass yourself by talking about your finances in room full of people you don't know?

Break the air of awkwardness permeating the room by providing a top 10 list of questions you are most frequently asked (see how to get the list I recommend for advisors below). These will be the questions your soon-to-be brand advocates lack the confidence to ask, the questions they need answers to before they take the next step and make an office appointment with you. For instance: "What happens during an appointment at your office?" Anticipate such concerns and answer them honestly.

Here's what will happen once you begin to answer:

1. Your prospects will realize they aren't alone in their concerns.
2. They will understand your core values.
3. They will trust you and see you an expert.
4. The air of awkwardness will be replaced by the air of social approval as heads nod in agreement and understanding. 

By addressing their concerns in a way that doesn't risk embarrassment on their part, you will inspire a sense of comfort that makes it easier for them to make an appointment with you. You will also be taking a critical step in creating brand advocates. That air of social approval will leave with them, and they will share their seminar experience with others. Brand advocates are the heart and soul of any marketing strategy; revive your strategy by focusing on creating and engaging with them. 

If you'd like to a copy of the top 10 questions I recommend advisors ask, tweet me: 

@JorgeVillarRME

By: Jorge Villar, President and Founder 

#whosyouradvocate

Jorge's Thoughts: Debunking the Top 3 Seminar Marketing Myths

This week, we're taking a look at seminar marketing across our social media. Take a look at these top 3 seminar myths and let us know what you think in the comments below!

1) Feeding at the events 

This is a must to create that social event environment and not that antiquated lecture, workshop or sales pitch scenario. Also, the obvious: it allows time for you and/or your team to make appointments; otherwise, attendees would just leave after your presentation. The restaurant setting is neutral and familiar to your attendees. They probably go there many times on their own, and it's not suffocating or compromising like the other closed door venues. They know they can just leave the crowded restaurant if they wanted to.

 Something is bothering them financially, which is why they originally responded. If there are a few couples who appear to be there just information shopping or just gathering ideas, then so be it. They help fill the room and give you that emotional dynamic that makes people feel comfortable. You are going to get a 20% to 30% appointment ratio from the people who are attending whether you feed or not. You need the numbers on your side. Top producers do not worry about food costs because the ROI takes care of that. Ironically, not offering food does not change the appointment ratio nor does it mean that the attendees are truly more interested in what you are presenting . It will just end up being 30% appointments of less attendees. 

 

2) Converting attendees to appointments 

The amount of appointments you make at your seminars is 100% in direct proportion to the following factors:

• Did you have enough attendance? 

• Did you connect with your audience socially? 

• Did you tell stories that were relevant to the attendee's financial concerns? Could they relate? 

• Did you give your local background and tell your own story?  

• Did you intrigue your attendees with potential solutions and options and not a product pitch? 

• Was your topic current? Did you have too many slides?  

• Did you inspire the audience to feel like their confusion and worries about many financial issues were normal? 

• Did you explain and clarify what will happen at their first office appointments, include that nothing will be sold even then? 

• Did you have an effective and professional process to ask for the appointments during the dinner session? 

• Did you pre-sell appointments during their presentation and not just at the end? 

• Was the event feedback form explained and handed out? 

• Were you diligent in calling attendees who could not commit to a time and date the very next day? 

• Did you ask if a better or a later date would help them commit?  

• Did you offer the option of a private complimentary phone call review session if they were not willing or ready to meet face to face yet? 

 3) Saturation in marketing 

The real saturation is not in the marketing; rather, it is in the amount of advisors who are in direct competition in the immediate area. In one city corner at a business district intersection there could be 10 to 30 advisor offices. Many advisors ignore that fact and decide to blame bad seminar results on the amount of marketing that they perceive is happening in their backyard. If that were even remotely true and it was not working, then why would so many others send out invitations? 

The reality is that a very high percentage of those who are even doing seminars are doing them wrong. Wrong invites, wrong lists, wrong venues, wrong dates, wrong messaging...on and on. They may want to cut corners, save pennies, not take the time to understand marketing and end up usually partnering with local printers instead of experienced direct marketers. Good marketing is based on good data. Understanding and following the 10 to 15 critical variables that create successful outcomes is challenging. 

To wrap this up, everything we do here at RME360 is intended to create predictable marketing and sales processes that will continuously drive prospects and results for advisors over and over, all year long. We have 20 years of data. Let us show you how we can generate a continuous flow of prospects for your business. 

Tweet me and let's chat about seminar marketing:

 @JorgeVillarRME

By: Jorge Villar, President and Founder